Shelley Nash
Posted On December 7, 2013 At 2:47 Pm
Workplace bullying and abuse has a long history in our society. The term “going postal” entered the English language after a series of workplace shootings in U.S. Post Offices. It is used to indicate a person’s behavior that is extremely angry to the point of violence in a workplace environment. We often hear about workplace shootings, about people “going postal,” but what we don’t hear about is the far more prevalent workplace traumas that are suffered by people in abusive working environments. This workplace post traumatic stress disorder (PTSD) is severely damaging to the psyche and careers of thousands and yet, it’s rarely discussed or understood because it doesn’t result in media stories of violence. It’s much more insidious than that.
We often joke about how difficult work is or how terrible bosses can be. Many movies such as Office Space and Horrible Bosses have turned workplace complaints into humorous tales on the big screen. However, what actually happens when someone has a truly abusive workplace is less funny and more tragic. PTSD is generally associated with people who have returned from fighting in war-torn countries and people who have experienced horrendous tragedies such as watching their entire family be brutally murdered. These situations and events are generally accepted as traumatic, but it is also possible to suffer trauma when one has been emotionally abused, humiliated, and bullied in the workplace.
The first step in understanding and helping is to accept that workplaces can cause PTSD. Many people do not like their jobs, their bosses, or their co-workers. Complaining about one’s job is a rite of passage in America where the after-work happy hour is consumed by tales of the the idiot boss. It’s important to understand that the situations that can cause workplace PTSD are not the normal, everyday annoyances at work. Work abuse is still largely ignored by society in general because the prevailing theory is that “everyone hates their job.” That makes it easy to ignore the very real trauma caused by toxic work environments.
What Situations Cause Workplace Trauma?
Many situations fit in this category, but people generally report feeling most traumatized by bullying at work by co-workers and bosses, abusive tactics, harassment, and discrimination. For Christy*, the abuse occurred when a male superior took an intense and unwanted interest in her. As a young married professional, Christy had a senior male colleague who took her under his wing and mentored her. She described him as a straight-laced religious man who had a wife and family. Because of this, she didn’t suspect his motives were anything but professional.
When Christy’s close relative was in the hospital with life-threatening injuries and her mentor found out she had spoken to other colleagues about it before she talked to him, he became offended and angry and accused her of leading him on and using him. Christy says “He even became delusional enough to go around telling other co-workers that he and I were in love and going to run away together. He did not take my rejections well and became confrontational. He sent me threatening emails. He once cornered me in a conference room early in the morning, causing me to scream and other office workers ran in to help.”
For Mary*, the abuse started with her boss and continued when she was transferred to another group. “One day, I was in my boss’s office, and he started screaming at me. Not yelling or raising his voice, but absolutely just screaming. It was very disturbing. It didn’t happen very many times, because I didn’t stand for it. I gave it a little time to see if it had been a fluke or if we just needed to find a way to work together that worked for both of us. Over time, people stopped coming to me with work, because he would wait for someone to give me something, and then all of a sudden, he’d speak up and say, ‘She can’t help you. She’s doing work for me!’ He would even say this when it wasn’t true.”
Mary asked to be transferred, but unfortunately went from the frying pan into the fire.
“In the second group, I was the second of two assistants. The lead assistant was one of the meanest, craziest people I have ever met. She did not smile, and she was not friendly. If I asked for work or offered to help out, she’d scream at me not to touch anything. When teaching me things, she was often not patient or kind. As a result, except for two specific tasks, one of which only came up once or twice a year, I ended up sitting idle most of the time, once again.”
It’s important to understand that workplace abuse is not always a tangible action such as being screamed at or threatened. It can also manifest itself when someone is ignored and given no responsibilities. It’s essentially workplace shunning where you are ignored by colleagues and your boss, your skills are not used, and you sit idle as in Mary’s case. When you spend eight or more hours a day in an environment where you do nothing and no one talks to you, it can have a negative effect on your mental health. “My group mostly avoids me. They do not give me work. Most days, hardly anyone even says anything to me, including my boss. It’s demoralizing. I have come to refer to this job—my whole tenure with my current company—as my ‘Twelve Year Mistake.’ I give thanks for the pay check and the insurance, but that’s about it,” said Mary.
Why Does Workplace and Abuse Happen?
Bullying and abuse can have very complex underlying reasons, but according to the Workplace Bullying Institute (WBI), targets of bullying and workplace abuse are usually chosen because they pose a threat to the bully. This threat perception may be entirely in the mind of the bully, but the belief that the target is a threat drives the bully to act out. Workplace bullies have low self-esteem and may come from abusive backgrounds themselves. They admire their target’s abilities and they often fear that they are not good enough. If they can make their target feel badly enough, if they can push the focus away from their target’s good qualities, they can somehow hide their own lack of ability.
In some cases, the bully is not a person who has low self-esteem, but rather is a person with a lot of power as in the case of executives and senior management. They can become “drunk” with that power and the ability to push others around, to take their own stress and aggression out on others. Put simply, they bully because they can. Senior and upper management often have a lot of power and little to no oversight so they can easily get away with this behavior. The target is seen as the troublemaker rather than the bully.
This was true for Mary who, when she asked HR to transfer her to another group, was told “I don’t want to transfer a problem.” At Mary’s company, “…the lower ranking employee is always the problem.” This happens in other companies as well. It is easier for the company to handle or eliminate the lower-ranking employees than it is to remove the more senior staff.
In some cases, the abuser is not a bully, but rather a person with a mental disorder or delusion. For Christy, her abuser was a senior male colleague who fixated on her. This happens between bosses and subordinates or between colleagues. In some cases, the abuse may come from the delusional belief that there is a personal or romantic relationship where none exists as was the case with Christy’s abuser who thought she was in love with him and that they would run away together. In addition to his abusive behavior toward her, Christy’s mentor was suffering professionally, having dropped the ball on several projects and been kicked off committees. He also began having issues with his appearance and hygiene. The hygiene issues and delusional belief that Christy was in love with him could be indicative of a mental disorder on the part of her abuser. Regardless, the effect of his behavior was very real and very harmful.
Why Don’t You Tell Someone about the Workplace Bullying and Abuse?
Why do targets of abuse and bullying not tell someone? Why don’t they complain? These questions are often asked, but it is not that simple. Unfortunately, at least in the American workplace culture, telling someone can have devastating effects on a career. This was certainly the case for Christy. “So why had I not done anything at this point? Because of the way my field works. I was new to my field, he was a senior professional, and I was just trying to start my career. Right or wrong, it would mean the end of my career right in the beginning because I would have that stigma.”
When Mary went to her boss about the problems she was having, it only made things worse. “I went to our boss about this at one point, but he was not helpful. That just made things worse, and people avoided me even more, which I did not know was possible.”
Although Christy knew it might be detrimental to her career, she decided to go to the head of the team when she could no longer handle her mentor’s behavior. “As it turned out, the office workers who were there the day he cornered me, and another friend, had already told her about the situation…When I talked to her, I told her I did not feel safe and showed her the emails he had sent me. I begged her not to tell him and she promised. However, she did talk to him and he essentially got no more than a slap on the wrist and it only fueled his fire.”
For both Christy and Mary, seeking help did not eliminate the problem, it only made it worse. Christy said “I am bitter that I was punished for another’s evil actions. That I was so blatantly sexually harassed not only by him but by the treatment I got after and it was all just ok. It is so easy and obvious to say ‘file charges,’ but in the real world, it doesn’t work that way. You are flagged.”
The Aftermath of Workplace Bullying and Abuse
Workplace bullying and abuse can have devastating effects for its targets. For Mary, the workplace abuse started to affect her personal life. “As I worked hard to keep a brave face on at work and continue to help my co-workers the best I could, working around my insane co-worker, my personal life started to fall apart. I worked very hard to not let home interfere with work. Eventually, I was given a poor performance review and told that if I could not find another position within the company over the next couple of months, I would be let go.”
For Christy, although her abuser eventually left the office due to his own poor performance issues at work, the abuse continued in the aftermath through the actions of her co-workers: “Everyone knew what he had done, and they knew he was crazy as he had manifested it all over. However, things were very different for me after that. Everyone treated me differently; people who had been my good friends now did not talk to me. A friend told me that many of those people saw me as some wicked woman who had ‘caused him to become that way.’ I was a victim, but it was my fault because I should have known women don’t befriend men.”
Christy was the victim, but was turned into the perpetrator. “For two years it was awkward and uncomfortable for me, but I refused to leave because I had worked very hard and I had a good reputation with my department heads. I had presented at professional development meetings for them, I had stellar observations and created trainings for others. Then one day, my female department head took me aside and suggested that since I was young and pretty, I should consider working from home because “it caused problems and rumors” and that if I was going to stay, to never talk to another male colleague. This was two years later mind you, all because of female gossip. So I finally quit.”
The Effects of Workplace Bullying and Abuse
Christy now works at a different office, but she has carried the effects of her traumatic experience with her: “I am scared of people. I am hesitant to get close to people because I am scared of them either going psychotic on me (obviously), but also because I was so hurt by people I truly deeply trusted and believed to be good friends. I used to be very involved in work stuff, sponsoring extracurricular activities and going to events etc. Now I try to keep my head down and maintain as low a profile as possible because I don’t want people to give me any notice. [This behavior] does nothing to advance a career.”
Additionally, Christy’s abuser has changed the way she presents herself at work: “I am very paranoid about how I look. I will never wear skirts or dresses to work. I never dressed inappropriately to begin with, and it should not have mattered if I did in terms of his behavior, but now I am paranoid about looking in any way sexualized – more because of the other women! In fact, when I went on the interview at the office I am at now, I purposefully did not wear make-up.”
Mary still works at her office because she cannot afford to quit, but she has been subjected to cruel behavior, including receiving an email meant for someone else from the woman she replaced. “One time, I got an email from her, meant for someone else, about me. She was going on and on about what an airhead I was—just because I still had questions—and how they’d better not ask her for input on my review, because she “would not be nice.” I played it off, played dumb when she said ‘Oh! That was meant for someone else.’” Because she was being ignored and not given much to do, Mary’s performance reviews suffered as well. “My six-month review came as a total surprise to me. I was given nothing but negative feedback, which devastated me. No one had come to me in the intervening months to indicate there was any kind of problem. I had heard nothing, so I thought things were fine, or at worst, neutral. What I heard at my six-month review was, essentially, ‘You are crap, and you are not a nice person. No one wants to work with you.’ What could I do? Not much, so I just listened and answered the few questions they had and moved on. Inside, I was dying.”
Mary’s experience has left her with health problems and issues trusting people: I have physical health problems that I did not have before I worked here. My people skills are not what they used to be. I have a hard time trusting people, and it is hard for me to appear open and friendly, even though I actually am.”
What can you do to Survive Workplace Bullying and Abuse?
Workplace abuse and bullying is very real and very traumatizing. It is easy to say that quitting is the obvious option, but paying the bills prevents that option for many. However, there are things you can do when you can’t quit:
The Workplace Bullying Institute
Visit the site of the Workplace Bullying Institute. It has a lot of information regarding workplace abuse and can help you find resources to assist you in coping with your trauma.
Seek therapy
If your company has an Employee Assistance Program (EAP) make use of it. If there is no EAP, seek outside sources of help. If you can afford individual therapy, seek out a therapist who specializes in PTSD or anxiety disorders.
Groups
People often don’t realize that group therapy is available and can be very helpful. Seek out groups in your area for anxiety and depression. Those are the most likely groups to assist with workplace trauma issues. Groups are often free through churches or mental health organizations such as DBSA or NAMI. Consider starting your own group for workplace issues if you can’t find one. You are not alone in your experience and it can help to hear that from others.
Continue your job search
It’s tough out there right now. Finding a new job is not easy, but it can help to continue the search because that can give you hope of getting out of your current position. Sometimes hope is enough to allow you to continue pushing forward when you can’t leave your job.
Use your vacation and sick time
When you’re in a traumatic environment, it becomes more important than ever to use the time you’re given away from work. Take a “sick day” in the middle of the week. It helps to break up the week when you work two days, take one day, and then work two more. It can give you that small boost you need to keep going through the last two days of the week. Plan a vacation outside your city if you can afford it, but if you can’t you should still use your vacation time. Even if all you do during that time is stay home and watch movies, it’s still an escape from the demoralizing environment at work.
Outside activities
Make your life outside of work as happy and productive as you can. Exercise, a new hobby, a pet, friends, and getting out of the house help a lot. Having something to look forward to after the grind of getting through an abusive work environment can boost your spirits.
Know that it is not you
Abusive work environments cause us to question ourselves sometimes. Are we the problem? Are we doing something to cause this? Should we be better employees or colleagues? Always keep in mind that abuse is not about you. You are NOT the problem! It may sound funny, but say that to yourself every day in the mirror before going to work. “I am not the problem.” It can help reinforce the fact that this is about the dysfunctional workplace, not you.
*Names and identifying details have been changed.